Share your board
Your public board is the main place customers submit requests, vote on existing ideas, and track what your team is considering.
Where to share it
Put the board in places where feedback naturally starts: the app account menu, help menu, support macros, onboarding emails, changelog posts, and customer success replies.
A board link works best when users can find it before they open a support ticket. The goal is to capture structured demand while the request is fresh.
Step-by-step
- 1
Copy the public URL. Use the site or board URL customers can access without dashboard permissions.
- 2
Add it inside your app. Pin it in a help or feedback menu where users already expect support actions.
- 3
Use it in replies. When a customer asks for a feature, send them to the existing request or invite them to create one.
- 4
Ask for votes. Voting lets customers attach demand without creating duplicate posts.
- 5
Point shipped users to the changelog. The board collects demand. The changelog proves you acted on it.
Details to remember
- Use one canonical link for one feedback area.
- Do not split the same audience across multiple boards unless there is a clear reason.
- A shared board is more useful after branding and review settings are checked.