Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, refunds, and cancellations work for paid Tembrio subscriptions. It is part of, and should be read together with, our Terms of Service.

Payments for Tembrio are processed by Dodo Payments, which acts as our Merchant of Record. This means Dodo Payments is the seller of record, may appear on your card or bank statement, collects and remits applicable taxes, and processes refunds and chargebacks. We work with Dodo Payments to honor the policy below.

Tembrio offers a free plan so you can evaluate the product before paying anything — no card required. Because you can test the Service for free, we encourage you to confirm it fits your needs before upgrading to a paid plan.

If you are not satisfied with a paid plan, you may request a full refund of your first subscription charge within 14 days of that charge. Approved refunds are returned to your original payment method.

• The 14-day window applies to your first payment on a plan (for example, your first month or first year).
• Renewal charges after the first term are generally non-refundable (see Section 5), except where required by law or in the cases described in Section 6.
• Refunds are processed in your original payment method and currency, and any taxes collected are adjusted accordingly by the Merchant of Record.

You can cancel a paid subscription at any time from Settings → Billing in your dashboard. When you cancel:

• your plan stays active until the end of the current billing period;
• you will not be charged again after cancellation; and
• your account moves to the free plan when the paid period ends, and data beyond free-plan limits may become read-only or restricted.

Cancelling stops future renewals; it does not, by itself, trigger a refund of the current period unless the 14-day window or Section 6 applies.

Except where required by law, the following are non-refundable:

• renewal charges after the initial 14-day window, including annual renewals;
• partial or unused time in a billing period after cancellation; and
• charges where the account was used in violation of our Terms (for example, abuse, fraud, or chargeback-related suspensions).

We always refund clear billing errors regardless of the 14-day window — for example, duplicate charges, an incorrect amount, or a charge made after you cancelled. If you spot one of these, contact us and we will work with the Merchant of Record to correct it promptly.

Email billing@tembrio.com from the email on your account and include:

• the account or site the charge relates to;
• the date and amount of the charge; and
• a brief reason for the request.

We aim to review refund requests within 3 business days. Approved refunds are issued by the Merchant of Record and typically appear within 5–10 business days, depending on your bank or card issuer.

If you believe a charge is wrong, please contact us first — most issues are resolved faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of the account while the dispute is investigated.

This policy does not limit any non-waivable statutory refund or cancellation rights you may have under the consumer-protection laws of your country of residence. Where local law grants you stronger rights, those rights apply.